EN
Your travel claim must be submitted as soon as possible. It is recommended to submit it within 24 hours but no later than 30 days from the date of loss or damage. You can submit your claims online or via WhatsApp or email us at travelclaimscare@etiqa.com.my.
For more information on Claims, Procedures and Settlements, please refer to your Insurance Policy Contract.
Domestic (Malaysia)
Coverage commences from the effective date at 12:01 am Malaysian time and ceases on whichever of the following occurs first:
International (Selected Asian countries, Worldwide 1 & Worldwide 2)
Coverage commences 6 hours prior to the booked departure time for a direct journey to the place of embarkation in Malaysia and ceases on whichever of the following occurs first:
Coverage shall be extended at our sole discretion for up to 30 days from the expiry of the period of insurance without payment of any additional premium if you are hospitalised and/or quarantined overseas as recommended by a doctor or as a result of any circumstances beyond your control which is deemed reasonable by us prohibiting your return to Malaysia prior to the Insurance expiry.
No refund of premium will be allowed once the TripCare 360 Insurance Policy Contract is issued.
Please call our 24-Hour, 7 days Travel Assistance Helpline at +603-2785 6565.
Yes. You may nominate an individual to receive benefits payable upon the death of the Insured Person purchase the Policy.